PURPOSE
• The Account Manager is responsible for representing SMC in all business activities associated with current customer and distributor account support.
• This position also has the responsibility to create and develop new business relationships to increase market share and obtain growth.
ESSENTIAL DUTIES
• Retains and profitably grows sales through proactive management of top strategic accounts and SMC distributors
• Presents all of SMC’s capabilities, services, and products to current and prospective customers and SMC distributors
• Serves as the primary contact for assigned customers and is responsible for customer satisfaction
• Represents customer’s needs and goals within the organization to ensure quality
• Leads all aspects of the sales process, calling upon others to assist in solution development
• Proactively manages customer satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction
• Completes detailed SAP and forecasts as required
• Maintains/creates very strong and deep-rooted relationships with key decision makers within designated strategic target accounts; recognized and respected by customer’s top management team within top-rated accounts
• Effectively utilize SMC tools and resources to ensure organizational consistency and efficiency
• Meet or exceed target sales goals as detailed by Branch and Sales Managers
• Complete market reports as new and relevant information become available
• Manage SMC assets appropriately and be able to successfully calculate ROI using the RINGI process
• Have passed all Pneumatic theory and other technical training required by SMC
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional associations
• Mentor, guide, and teach SMC sales philosophy, strategies, and tactics to new SMC sales professionals
• Document sales calls, projects, opportunities, contacts, success reports, and activity in CRM
• Successfully complete other duties as prescribed by the Branch Manager/Sales Manager
PHYSICAL DEMANDS/WORK ENVIRONMENT
• Fast-paced environment (includes both office and field work)
• Travel with some extended stay away from home
• Physically capable of lifting SMC products and displays up to 50 lbs.
• Varying work hours
MINIMUM REQUIREMENTS
• Bachelor’s degree in Business, Marketing, related technical field, or equivalent experience.
• Minimum five (5) years of sales experience with SMC or equivalent industry sales experience.
• Extensive knowledge of SMC product lines.
• Comprehensive understanding of pneumatic components and their application.
• Thorough understanding of SMC policies and procedures.
• Detailed understanding of competitive product lines.
• Excellent communication, problem-solving, and leadership skills.
• Proficient in the use of computers and ability to learn new programs and tools as required
• Clean driving record.